Quality

The company pursues the following goals in the field of quality assurance:

1. Strict compliance of the company’s services with international, national, and corporate standards and requirements;
2. Technical level of the services must correspond to or exceed that of the leading enterprises and companies operating in the construction market in Kenya and in East Africa;
3. Responsibility to clients for the quality of the services rendered;
4. Cost efficiency of the services as compared with other companies operating in the market;
5. A wider range of services, primarily, based on innovative construction technologies. Development and implementation of new services that fully satisfy our clients’ needs;
6. Continuous decrease in the number of complaints and claims from clients;
7. Positioning of the company as employing state-of-the-art technologies and providing services of high quality.

The strategy for achieving the goals is the following:

1. Focus on the process management model and continuous improvement of the company structure (in accordance with the market requirements) on the basis of business process reengineering;
2. The QMS development, implementation, and maintenance in conformity with ISO 9000 international standards;
3. Satisfaction of clients’ requirements to construction services. Fulfillment of the clients’ orders within the shortest periods of time, ensuring highest quality;
4. Understanding of the customer needs, its present and future specific requirements;
5. Continuous cooperation with clients in order to understand their needs;
6. Transparency: clients obtain access to information on the quality of the services;
7. Priority of quality issues in “personnel – technology – organization” chain, reliance on the industry leaders’ experience;
8. Strict quality assurance procedures at all stages of the services life cycle, well-defined personnel responsibility for quality assurance;
9. Primary focus on prevention of a possible decrease in quality rather than on measures to restore the quality level;
10. Consistent training of the personnel in the sphere of quality, each employee’s participation in construction services improvement, rewards for quality improvement.